At STÉRA, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used and shared when you visit our website, place an order or communicate with us.
Information We May Collect
Depending on how you interact with STÉRA, we may collect information such as your name, email address, telephone number, billing and shipping address, order information, transaction-related information, customer-service communications, device/browser information and website usage data.
Payment information may be processed securely by the payment providers available through our website. STÉRA does not necessarily receive or store your complete card details.
How We Use Your Information
We may use personal information to process and deliver orders, provide customer service, communicate important order updates, process permitted returns or refunds, maintain and improve our website, prevent fraud or misuse, comply with legal obligations, and - where legally permitted and appropriately consented to - send marketing communications.
Sharing Your Information
We may share information when reasonably necessary with trusted service providers involved in operating STÉRA, including payment processors, delivery and courier companies, website/e-commerce providers, hosting or technical providers, and payment services such as Tabby or Tamara when selected by the customer.
Those third parties may process information according to their own privacy policies and applicable legal obligations. We may also disclose information where required by law or a competent authority.
International Orders & Data Transfers
Because STÉRA offers worldwide shipping and may use international service providers, personal information may be processed or transferred across borders when necessary to fulfil orders or operate our services. Where applicable, STÉRA will handle such transfers in accordance with relevant data-protection requirements.
Cookies
Our website may use cookies or similar technologies to operate essential website functions, remember preferences, understand website performance and, where permitted, support analytics or marketing. Where required, visitors will be given appropriate choices regarding non-essential cookies.
Your Rights
Depending on the laws applicable to you, you may have rights concerning your personal information, including requesting access or correction, and in certain circumstances requesting deletion, restriction, cessation of processing, or withdrawal of consent.
Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services or legal requirements change. The latest version will be published on our website with its updated date.