Terms & Conditions

STÉRA

Terms & Conditions

Last Updated: September 2026

Welcome to STÉRA. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.

About STÉRA

STÉRA is a wellness and awareness brand based in Dubai, United Arab Emirates. Our products are designed to encourage mindfulness, self-reflection, gratitude, awareness and intentional living.

Products & Availability

We aim to present our products, packaging, colors and descriptions as accurately as possible. Slight variations in color, appearance or packaging may occur. Product availability may change without notice.

Orders & Payments

All prices displayed on our website are shown in the currencies available at checkout. Payment must be completed using one of the payment methods offered on the website.

Where available, customers may also be able to use third-party payment services such as Tabby or Tamara. Their own terms, eligibility requirements and payment conditions will apply.

STÉRA reserves the right to cancel or refuse an order in cases including payment issues, incorrect pricing, suspected fraud, stock unavailability or incorrect customer information. If payment has already been collected for an order that STÉRA cancels, the applicable amount will be refunded.

Worldwide Shipping

STÉRA offers worldwide delivery to supported destinations. Delivery times shown on the website are estimates and may be affected by customs procedures, courier delays, local regulations, public holidays or circumstances outside STÉRA's reasonable control.

International customers are responsible for any applicable customs duties, import taxes, VAT, clearance charges or other fees imposed by the destination country, unless expressly stated otherwise at checkout.

Wellness & Awareness Content

STÉRA products may provide access to meditation, affirmation, mindfulness, manifestation or other wellness and awareness content through QR codes or other digital formats.

This content is provided for general wellness, awareness and personal-development purposes only. It is not medical, psychological or mental-health treatment and is not intended to diagnose, treat, cure or prevent any medical or psychological condition.

Intellectual Property

All STÉRA branding, designs, written material, audio content, meditations, affirmations, QR-linked content, photographs and other original content remain the intellectual property of STÉRA or the applicable rights holder. They may not be copied, reproduced, distributed, resold, recorded or used commercially without prior written permission.

Changes to These Terms

STÉRA may update these Terms & Conditions when necessary. The latest version published on the website will apply from its stated effective date.

Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and, where applicable, the Emirate of Dubai, without limiting any mandatory consumer rights that may apply.

Contact Us

stera.awareness@gmail.com

STÉRA

Return & Refund Policy

Last Updated: September 2026

At STÉRA, we carefully prepare and package every order before it is shipped.

All Sales Are Final

Due to the nature of our products and associated physical and digital wellness content, purchases are generally non-returnable and non-refundable for change of mind.

Products that have been opened, used, damaged after delivery, or whose packaging, QR-linked content or other components have been accessed or used cannot be returned or refunded for change of mind.

This policy does not limit any mandatory rights available to consumers under applicable law.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible at stera.awareness@gmail.com.

Please include your order number, a description of the issue, and clear photographs or video of the product and packaging.

Once reviewed, STÉRA will determine the appropriate remedy in accordance with applicable consumer law, which may include replacement, repair where appropriate, or refund.

Refused or Unclaimed Deliveries

Customers are responsible for providing complete and accurate delivery information and for accepting or collecting their shipment.

If an order is returned to STÉRA because it was refused, unclaimed, or because incorrect or incomplete delivery information was provided, any reshipping arrangements and applicable costs will be communicated to the customer, subject to applicable law.

International Orders & Customs

For international orders, customers are responsible for customs duties, import taxes, VAT, clearance charges or similar fees imposed by their country unless otherwise stated at checkout.

STÉRA is not responsible for customs charges imposed by authorities in the destination country or delays caused by customs clearance.

STÉRA

Privacy Policy

Last Updated: September 2026

At STÉRA, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used and shared when you visit our website, place an order or communicate with us.

Information We May Collect

Depending on how you interact with STÉRA, we may collect information such as your name, email address, telephone number, billing and shipping address, order information, transaction-related information, customer-service communications, device/browser information and website usage data.

Payment information may be processed securely by the payment providers available through our website. STÉRA does not necessarily receive or store your complete card details.

How We Use Your Information

We may use personal information to process and deliver orders, provide customer service, communicate important order updates, process permitted returns or refunds, maintain and improve our website, prevent fraud or misuse, comply with legal obligations, and - where legally permitted and appropriately consented to - send marketing communications.

Sharing Your Information

We may share information when reasonably necessary with trusted service providers involved in operating STÉRA, including payment processors, delivery and courier companies, website/e-commerce providers, hosting or technical providers, and payment services such as Tabby or Tamara when selected by the customer.

Those third parties may process information according to their own privacy policies and applicable legal obligations. We may also disclose information where required by law or a competent authority.

International Orders & Data Transfers

Because STÉRA offers worldwide shipping and may use international service providers, personal information may be processed or transferred across borders when necessary to fulfil orders or operate our services. Where applicable, STÉRA will handle such transfers in accordance with relevant data-protection requirements.

Cookies

Our website may use cookies or similar technologies to operate essential website functions, remember preferences, understand website performance and, where permitted, support analytics or marketing. Where required, visitors will be given appropriate choices regarding non-essential cookies.

Your Rights

Depending on the laws applicable to you, you may have rights concerning your personal information, including requesting access or correction, and in certain circumstances requesting deletion, restriction, cessation of processing, or withdrawal of consent.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or legal requirements change. The latest version will be published on our website with its updated date.

Contact Us

STÉRA

Dubai, United Arab Emirates

stera.awareness@gmail.com

Terms & Conditions