At STÉRA, we carefully prepare and package every order before it is shipped.
All Sales Are Final
Due to the nature of our products and associated physical and digital wellness content, purchases are generally non-returnable and non-refundable for change of mind.
Products that have been opened, used, damaged after delivery, or whose packaging, QR-linked content or other components have been accessed or used cannot be returned or refunded for change of mind.
This policy does not limit any mandatory rights available to consumers under applicable law.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible at stera.awareness@gmail.com.
Please include your order number, a description of the issue, and clear photographs or video of the product and packaging.
Once reviewed, STÉRA will determine the appropriate remedy in accordance with applicable consumer law, which may include replacement, repair where appropriate, or refund.
Refused or Unclaimed Deliveries
Customers are responsible for providing complete and accurate delivery information and for accepting or collecting their shipment.
If an order is returned to STÉRA because it was refused, unclaimed, or because incorrect or incomplete delivery information was provided, any reshipping arrangements and applicable costs will be communicated to the customer, subject to applicable law.
International Orders & Customs
For international orders, customers are responsible for customs duties, import taxes, VAT, clearance charges or similar fees imposed by their country unless otherwise stated at checkout.
STÉRA is not responsible for customs charges imposed by authorities in the destination country or delays caused by customs clearance.